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Special Conditions
Our whirlpool is out of order for maintenance. We apologize for any inconvenience.
Please be advised the men’s bathroom located at the pool is currently under renovation.   
Hotel Policies
Resort Charge Policy

Sheraton Suites Key West's daily $25 resort charge provides every guest with:
  • Self-parking for one vehicle (no boats or trailers are permitted)
  • Shuttle service to Downtown from 8:30 am – 12:00 am
  • High Speed Internet Access
  • Unlimited local and 1-800 telephone calls
  • Lobby refreshments, including Starbucks® brewed coffee in the morning, and virgin Mojitos and fresh-baked cookies in the afternoon
  • Bottled water replenished daily (based on usage)
  • In-room umbrella for use during rain
  • Bathrobes in all guest rooms
  • Pool towels for all watersports adventures as needed
  • Poolside refreshments daily, including fresh-blended fruit smoothies, popsicles, and iced cool towels
  • Free children's menu options at Coral Crab Café for kids 5 and under (one free meal per paying adult)
  • An assortment of Key West coupons
Additionally we offer:
  • Complimentary wireless wi-fi and use of the Link@Sheraton experienced with Microsoft
  • Poolside Yoga (Thursday, Friday and Saturday from 8am–9am)
  • Kids Program (Saturdays from 10:30am–2pm
ADA Policy
The hotel is ADA compliant. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Age Requirement Policy
Guests must be 21 years or older to reserve a room.
Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Room Occupancy Policy
Maximum occupancy of five people per room.
Check Policy
We are pleased to accept corporate, institutional, or personal checks for advance deposits only. Checks must be received by the resort two weeks prior to arrival date.
Check cashing services are available to Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 100 USD per stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
  • A no show or early check out will result in forfeiture of the full deposit.
  • All Credit Cards must be valid
  • Declined cards will not be re-authorized
Early Arrival Policy
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.

Early Departure Policy

We are pleased to accommodate early departures. Such requests will result in a minimum fee of 250 USD. If during a minimum stay requirement period, guest will be charged for entire stay.
Extra Bedding Policy
Please note that the Sheraton Suites Key West does not have rollaway beds for guest rooms.
Fire Safety Policy
The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.
Hurricane Policy
Should the Monroe County Emergency Management Office issue a Mandatory Evacuation for the city of Key West, the resort will require guests to check out and vacate the resort. In this event, no exceptions will be made and guests will not be required to pay for their unused nights at the resort. If no official evacuation order is issued and guests choose to evacuate, the guests will be responsible for the entire cost of their original stay.
Payment Policy
We accept valid credit card authorization forms. Forms will be sent upon request and must be filled out completely. Forms should include specific comments on what will be covered. Copies of the credit card and driver's license (front and back) must be faxed with the proper form and the card holder's signature is required.

Pet Policy
Weight limit is 40 pounds. Guests must notify the front desk at the time of check-in that a dog will be in the room. No deposit is required but guest will be responsible for any damage and will sign a waiver at check-in. Dogs may not be left unattended in the guest room - cell phone number required.
RV Parking Policy
Please be advised that the Sheraton Suites Key West does not allow boat or RV parking at the property.
Security Policy
Under state law, the resort is not responsible for loss unless articles are stored in safe deposit boxes located at the Front Desk.
Smoking Policy
The Sheraton Suites Key West is a 100% non-smoking hotel. All guest rooms, meeting rooms, indoor public areas and indoor dining are non-smoking areas. Smoking is restricted to outdoor areas.

Waitlist Policy
The resort does not offer a waitlist.
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Sheraton Suites Key West

Centrally located across the street from Smather’s Beach and a short complimentary shuttle service to bustling Duval Street, our hotel is truly an oasis in paradise. For the outdoor enthusiast, allow our onsite concierge service to arrange a day of fishing, snorkeling, windsurfing, biking, or kayaking.


12,000 – 16,000 Starpoints
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Starwood Preferred Guest creates every experience with members in mind. Award-winning benefits, and amazing global portfolio, valuable redemptions and more choices are just the beginning. See what makes SPG special, and learn how you can start earning rewards on your next stay.

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